Terms of Service

• Users under the age of 18 should be accompanied by a parent or legal guardian when utilizing this service.
• Professional doctor consultation service (Tele-Consultation) has a maximum period of 15 minutes per session.
• Customers who will be eligible for Health2GO are Tune Protect Thailand policyholders who have opted for the specific insurance plan with Health2GO service.
• User is entitled to one session per policy period (In accordance with company policy). The program will be effective according to the policy effective date.
• Health2GO (Tele-Consultation) specialist consultation service costs are subject to the terms and conditions of Europe Assistance Co., Ltd.
• The insurance policy and Health2GO service are non-transferable and cannot be exchanged for cash or other things.
• Terms and conditions are specified by the company, and the company reserves the right to change or alter promotional details without prior consent or notice.
• This service is not meant to be used as an emergency service. If your condition requires urgent treatment, the doctor will advise you to be hospitalized immediately or you should call a hospital emergency department directly.
• Not including the doctor’s consultation service, if there are other expenses such as medicine or delivery fees, the user will be responsible for these costs.

Recommended guidelines prior to utilizing the service

• To enhance privacy security, we recommend service user utilize the service in a private location, stable internet connection while also having an ID or passport on hand to verify user identity before initiating the service